Cuebase
Every customer’s voice. One place to act on it.
Cuebase asks every customer for feedback, sends happy ones to Google, brings unhappy ones to you privately, and turns the best words into testimonials on your site.
Live in ten minutes
Three steps. No developer needed.
Ask automatically
BCC us on receipts, connect your booking tool, or print a QR. Requests go out on WhatsApp, email or SMS.
Route every answer
Happy customers are invited to post on Google. Unhappy ones reach your team privately, before anyone else sees it.
Review on Google
Private to your team
Show the proof
Approve the best feedback and publish it with one line of code. Widgets update on their own.
Explore the platform
Everything you need to collect, respond to and publish customer feedback, in one place.
One inbox for every reply
Feedback from every channel and location in one list, translated and tagged by mood.
- Reply on the channel they used
- AI-drafted replies
- Approve, reject or archive in bulk
Built for businesses with real customers
Clinics, restaurants, salons, shops and the agencies that run them.
Replies on WhatsApp
People answer where they already chat. Email and SMS follow up only if they don’t.
Any language, auto-translated
Feedback in 40+ languages lands in yours. Reply back in theirs.
Private by default
Unhappy feedback is never published. Data is hosted in the EU and covered by a GDPR agreement.
Compare every location
See which branch is slipping before it shows up on Google.
Publish anywhere
One approved quote shows up on your site, Wall of Love and social posts.
Always up to date
Widgets refresh the moment you approve a quote.
Approval inbox
Nothing goes public without a human yes.
Consent built in
Customers approve how their words are shown.
Works anywhere
One script tag. Any site, any builder.
Works with the tools you already use
Import reviews from anywhere. Trigger requests from your booking, payment or CRM tool.
What our customers say
Collected and published with Cuebase, of course.
“We used to beg happy patients for reviews. Now Cuebase asks every one of them, and our Google rating went from 4.3 to 4.8 in four months.”
“The private feedback step saved us. We hear about a bad night before it turns into a one-star review.”
“WhatsApp requests get replies in minutes. Email never came close for our gyms.”
Simple plans that grow with you
Free
Free forever
- 1 location, 1 seat
- 15 text testimonials
- 2 video testimonials
- Email requests (50/mo)
- Feedback page & Inbox
- Wall of Love
- Cuebase branding
Starter
Billed $180 yearly
- 1 location, 2 seats
- Unlimited text testimonials
- 5 video testimonials
- Email & SMS requests
- Website widgets
- Google review routing
- Remove branding
Pro
Most popularBilled $468 yearly
- Up to 5 locations, 5 seats
- Unlimited video testimonials
- WhatsApp, email & SMS
- Automation hub & Zapier
- AI replies & translation
- Custom domain
Agency
Billed $1,236 yearly
- Unlimited client workspaces
- White-label app & domain
- Monthly client reports
- API & webhooks
- Priority support
WhatsApp and SMS messages use prepaid credits at carrier cost. Email requests are unlimited on paid plans. 14-day free trial, no credit card.
How is this different from a generic review tool?
Cuebase handles the whole loop: asking, routing happy and unhappy customers, replying, and publishing testimonials. Most tools only do one of those.
Do customers need an account?
No. They tap a link on WhatsApp, email or SMS and answer in under a minute.
Can I control what gets published?
Yes. Nothing goes public until you approve it, and testimonials need the customer’s consent too.
How fast can I set it up?
Most businesses send their first request within ten minutes using the Email Assistant.
Can I use my own branding and domain?
Yes. Colors, fonts, logo and a custom domain are included on Pro. Agencies can white-label the whole app.
Where is my data stored?
In the EU (Frankfurt), with a GDPR data processing agreement for every customer.
Let Cuebase do the asking
Connect Google, pick a channel, and get your first new review within a day.